Terms And Conditions

The website - flightmonks.com - is solely designed to serve and assist customers across the globe in planning their travel itineraries. By using the website for all your travel needs, you agree to adhere to the terms and conditions mentioned herein. These terms and conditions are attributed to all sorts of travel related transactions taking place on the website and are in compliance with the legal obligations.

These terms of use are entered into by and between you and Flight Monks LLC (collectively, the “Company”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of flightmonks.com along with the Company’s mobile website and mobile and tablet applications, including any content, functionality and services offered on or through flightmonks.com, the Company’s mobile website and mobile and tablet applications (collectively, the "Website"), whether as a guest or a registered user. The Website is provided solely to assist you in gathering travel information, determining the availability of travel, related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purpose.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at https://www.flightmonks.com/, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older, and reside in the United States or any of its territories or possessions or Canada. By using this Website, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

User Representation

By using the website you imply that:

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access the Website so you are aware of any changes, as they are binding on you.

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on or through the Website, in our sole discretion without notice. We will not be liable if for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

You must not:

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website. If you wish to make any use of material on the Website other than that set out in this section, please address your request to: care@flightmonks.com

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on or obtained through the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.


The Company name, certain terms, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors or other third parties. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

Additionally, you agree not to:

User Contributions

The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website. All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.

Monitoring and Enforcement; Termination

We have the right to:

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

We do not undertake the responsibility to review material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

Copyright Infringement

If you believe that any User Contributions violate your copyright, please see our DMCA Copyright Policy for instructions on sending us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.

Reliance on Information Posted


This Website includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Information about You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Online Purchases and Other Terms and Conditions

All purchases through our Website or other transactions for the sale of services or information formed through the Website or as a result of visits made by you are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part.

This Website may provide certain social media features that enable you to:

You may use these features solely as they are provided by us, solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice. We may disable all or any social media features and any links at any time without notice in our discretion.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. WE HAVE NO CONTROL OVER THE CONTENTS OF THOSE SITES OR RESOURCES, AND ACCEPT NO RESPONSIBILITY FOR THEM OR FOR ANY LOSS OR DAMAGE THAT MAY ARISE FROM YOUR USE OF THEM. IF YOU DECIDE TO ACCESS ANY OF THE THIRD PARTY WEBSITES LINKED TO THIS WEBSITE, YOU DO SO ENTIRELY AT YOUR OWN RISK AND SUBJECT TO THE TERMS AND CONDITIONS OF USE FOR SUCH WEBSITES.

Geographic Restrictions

The owner of the Website is based in the state of New York in the United States of America. We provide this Website for use only by persons located in the United States of America and Canada. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States of America. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States of America, you do so on your own initiative and are responsible for compliance with local laws. If you are a resident in a country other than the United States of America or Canada, you must not transact business with or through the Website.

No Agency Relationship

The Company does not agree to act as your agent or fiduciary in providing services through the Website.

Third Parties

If you use the Website to submit requests for or on behalf of a third-party such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use; including, but not limited to, the billing address and phone number of the credit card holder. These should match what is on file with their financial institution. In addition, you must inform the Third-party of all terms and conditions (including these Terms of Use) applicable to all products or services acquired through this website including all rules and restrictions applicable thereto. If you are using this Website for or on behalf of a Third-party, you agree to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or your failure to fulfill any of its obligations as described above. You are directly responsible for any request submitted including for total charges and performance obligations. You acknowledge that in no event will Company be required to refund any amounts.

Travel Services


International Travel: Passports, Visas, Disinsection and Hazards

Please be aware that travel to certain destinations may involve greater risk than other destinations. YOU REPRESENT AND WARRANT THAT YOU MEET ALL APPLICABLE FOREIGN ENTRY REQUIREMENTS AND HAVE ALL REQUIRED DOCUMENTATION. The Company urges you to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information relating to particular international destinations can be found at the following websites: www.dot.gov, www.tsa.gov, www.faa.gov, www.treas.gov/ofac and www.cbp.gov. Regarding possible foreign entry requirements, more information can be found at the following address: https://travel.state.gov/content/passports/en/country.html. For travel warnings and advisories from the State Department, more information can be found at the following address: https://travel.state.gov/content/passports/en/alertswarnings.html For foreign health requirements and dangers, more information can be found at the following address: https://wwwnc.cdc.gov/travel

According to the Department of Transportation’s website: disinsection is permitted under international law in order to protect public health, agriculture and the environment. The World Health Organization and the International Civil Aviation Organization stipulate two approaches for aircraft disinsection: (1) spray the aircraft cabin, with an aerosolized insecticide, while passengers are on board or (2) spray or treat the aircraft's interior surfaces with a residual insecticide (residual method) while passengers are not on board. American Samoa has adopted a third method, in which aircraft are sprayed with an aerosolized insecticide while passengers are not on board. Although the Report of the Informal Consultation on Aircraft Disinsection sponsored by the World Health Organization (November 6-10, 1995) concluded that aircraft disinsection, if performed appropriately, would not present a risk to human health. The report also noted that some individuals may experience transient discomfort following aircraft disinsection by aerosol application. Under the Chicago Convention, which governs international civil aviation, a country could impose a disinsection requirement should it perceive a threat to its public health, agriculture or environment. Accordingly, you should check with your travel agent or airline reservations agent when booking flights or if you have questions about your final destination’s policy. For more information about disinsection or to review a list of airline contacts for disinsection and a list of countries that require disinsection, please visit the Department of Transportation’s website located at the following address: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.html


Travel Service Providers

You agree to abide by the terms and conditions of purchase imposed by any service provider providing services directly or indirectly related to your use of the Website and purchases made on or through the Website, whether such Travel Service Provider is selected by you or by the Company, including, but not limited to, all payment amounts when due and compliance with the Travel Service Provider's rules and restrictions regarding availability and use of fares, products, or services. You understand any violation of any such Travel Service Provider's rules and restrictions and/or conditions of purchase may result in the following: cancellation of any reservation or purchase; denial of access to any flight; hotel, or automobile; forfeiture of any money you’ve paid for any such reservation or purchase; and in the Company debiting your account for any costs the Company incurs arising out of or relating to such violation. You are exclusively and completely responsible for any charge, fee, duty, tax, and/or assessment that arises out of the use of the Website.


The Company has no special knowledge regarding the suitability for disabled persons for any reservation. For information concerning the suitability for disabled persons for any reservation, please contact the Travel Service Provider directly.

Currency and Exchange Rates

Purchases made on the Website are often transacted in different currencies, depending on your IP address and/or the currency that you select to make the purchase. You will be charged in the currency shown upon checkout. If you use a debit or credit card to make a purchase through the Website, please note that, due to fluctuations in exchange rates, the charge to your debit or credit card or the estimated charge amount we provide you, may differ based on the applicable exchange rate at the time you make your reservation compared to the exchange rate at the time the charge is reflected on your credit or debit card statement, which may be calculated through the use of third party application program interfaces or such other methods as we may later designate. In the event we determine we must credit your account, we will refund the exact amount in the currency initially charged. We will not be responsible for any exchange rate fluctuations that may cause variances in your debit or credit card statement. Some banks and credit card companies impose fees for transactions, without limitation for international transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed without limitation if the bank that issued your credit card is located outside of the United States of America. Booking international travel may be considered to be an international transaction by the bank or card company. The currency exchange rate and foreign transaction fee is determined solely by your bank. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

Airline Restrictions


Rules, Travel Plan Changes and Price Changes

Airline tickets available through the Website are subject to the published conditions of carriage and rules, including but not limited to cancellation policies and other terms of use, of the applicable airline and its offering. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time - schedule changes can result in an itinerary that falls outside of the Company’s contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries.

The Company attempts to publish and maintain accurate prices and information for its airline services, and airlines provide the Company with the price and other information related to these services. In the event a service is listed by or provided to the Company at an incorrect price or with inaccurate information due to typographical error or other error in pricing or service information received from an airline, the Company and/or the airline retain the right to refuse or cancel any requests placed for such service prior to your method of payment being charged.

Frequent Traveler Points

Frequent traveler awards, upgrades, vouchers and other discounts or incentives may not apply to the Company’s airline services.

Code Share

Airlines often enter into what are referred to as "code share" agreements with other, select airline partners. This means on certain travel routes, the airline carrier selling or marketing the flight does not actually fly its own aircraft to the destination; instead, a partner airline is engaged via contract to fly to the destination. The partner airline is typically listed as "operated by." In most cases you will check in with your "operating" carrier; however, it is best to verify your flight check-in location with your ticketing carrier.

Hazardous Materials

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in imprisonment for up to ten years and penalties of $250,000 or more (49 U.S.C. 5124), depending on the circumstances. Hazardous materials include corrosives, radioactive materials, compressed gases, flammable liquids and solids, oxidizers, explosives and poisons. Examples include tear gases, fireworks, paints, lighter fluid, oxygen bottles and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. See http://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/passenger_info/ for additional information.

Prohibited Practices

You agree not to purchase a ticket(s) containing travel segments you will not use, such as "point-beyond", "hidden-city", or "back-to-back tickets" if prohibited by the applicable airline. You also agree not to purchase a round-trip ticket that you plan to use only for one-way travel if prohibited by the applicable airline. You acknowledge that most airlines prohibit all such practices/tickets, and that we do not guarantee the applicable airline will honor your ticket(s) if you engage in such practices. You agree to indemnify the Covered Parties against airline claims, on the basis of these or any other prohibited practices, for the difference between the full fare of your actual itinerary and the value of the ticket(s) you purchased.

Flight Segments

Most airlines require flight coupons be used in sequential order. For airlines allowing use of a ticket for only one flight segment, if you do not cancel all or part of the flight itinerary/journey you will not use prior to the departure of any segment of your itinerary/journey, you may be forced to forfeit the entire value or any lesser portion of your airline ticket, depending on the applicable airline’s rules for the fare you’ve purchased.

Tax and Fee Charges on Published Price Airline Tickets

Applicable government taxes and fees and airline fees are either included in your fare or are itemized separately on your checkout page to provide a trip cost. Tax rates in effect at the time you purchase your fare are applied to your ticket price. Retroactive tax rate increases may be the responsibility of the traveler. For international flights, exit and entry fees that are not included in your trip cost or that may be itemized separately on your checkout page may also be charged. A non-refundable fee may be applied per ticket to published price airline itineraries that include more than one carrier. Paper ticket fees, itinerary change, cancellation or refund fees, baggage fees and entry or exit fees on certain international flights may also apply to your itinerary. In no event shall Company be responsible for any tax, (excepting its income tax), duty or fee.

Paper Ticket Fees

Service fees (i.e., for use of travel agencies) may be applicable and charged to you by certain third party vendors. Such service fees can vary depending upon the vendor/agency, and may be charged on a per ticket basis. If your itinerary requires paper tickets to be issued, shipping and handling fees may be charged. If your tickets are returned because they have been rerouted or are undeliverable, there may be an additional handling fee charged to you.

Itinerary Changes

Itinerary changes, if permitted by the airline fare rules, may have a change fee charged by the applicable airline. Such change fees are charged on a per ticket basis and vary by market, airline and specific fare rule, but typically vary between $75.00 and $300.00 (USD). Itinerary change fees may exceed such amounts and itinerary changes may not be available. Such change fees are charged in addition to any applicable difference between ticket prices. Additionally, any changes to your itinerary that are made through the Company may incur additional processing fees.

Cancellation and Refund

We offer free cancelation if you cancel the booking made through us on phone or online within 24 Hours from getting the confirmation email.

Most of the airline tickets and service fees charged for booking the same are non-refundable after 24 hours of booking. Tickets maybe cancelled within 24 hours and upto 3 hours before the flight departure time. A cancellation fee of $50 will be applicable for any cancellations that occur after 24 hours of making the reservation, along with any charges as per the carrier, balance would remain as a credit that expires after one year.

In case of hotel bookings and rental car bookings, the amount paid is non-refundable under any circumstance. However, the service fees charged for making hotel bookings and rental car bookings may be refundable.

All cancellations pertaining to airline tickets, hotel bookings and rental car bookings need to be done over the phone or by sending a request on care@flightmonks.com. We will only accept refund request if the below mentioned conditions are met:

We are not able to provide any specific time frame in relation to the time that may require to process the requested refund. All the refund requests go through a stringent sequential format. Once the request for cancellation has been placed with our customer service agent, you will then be sent an e-mail notification from our end stating that the request has been received. However, receiving a notification does not ensure that you will receive a refund. The e-mail notification is just an acknowledgment that your request has been received and provides you with a tracking number. On receiving your request for cancellation and refund, we will contact the suppliers such as airlines, hotels and rental car companies to generate a waiver, only if it is eligible for a refund. The decision of the supplier will be final and we will notify you about it.

Our service fees related to the original reservation or booking are non-refundable. Kindly be informed that we are completely dependent on the suppliers' decision when it comes to receiving the requested refunds. Please note that refunds are only possible if airline/supplier rules permit such refunds. Once the requested refund has been approved by the supplier, it may take about 60-90 days; from receiving your request to receiving credit on your statement. Apart from the airlines’ and other suppliers’ refund-fees, Flight Monks LLC will charge a post-ticketing service fee, as and when applicable. All the refund fees charged are on per passenger, per ticket basis. The refund fees is only applicable if a refund has been authorized by the supplier or a waiver has been received. If the requested refund is not processed by the supplier, then in that case we will refund you the post-ticketing service fees charged by us. However, this does not apply to our booking fees for the original travel reservation or booking.

Baggage and Other Fees

Some airlines may require you to pay additional fees at the airport for certain services and/or if you exceed certain limits (for example: baggage weight limits) as dictated by the airline. In addition, some airlines do not offer any free baggage allowance. During the booking process, each airline under consideration should be consulted directly for complete information about its baggage and any other applicable fees.

Entry/Exit Fees

Some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price or the taxes and fees we display on the Website. You acknowledge that you are responsible for all such fees. For more information on countries' entry and/or exit fees, we suggest visiting www.travel.state.gov prior to your departure.